Important information about the Australian Government's Cheaper Homes and Batteries Program
Energy Safe Victoria does not arrange or carry out home solar or battery inspections. Contact your installer or retailer if you need information.
Contacting Energy Safe
Choose either community support or industry support to find answers to common questions.
Use additional contact methods and phone numbers on community support or industry support if your question isn't listed.
Energy Safe reception:
- 03 9203 9700
- 1800 800 158 (free call)
Community support
Energy Safe's customer service and contact page for the Victorian public – providing questions, answers and contact details for anyone with questions or concerns related to energy safety.
Industry support
Energy Safe's customer service and contact page for the Victorian energy industry – providing questions, answers and contact details for anyone with questions or concerns.
Our locations
New office address
Energy Safe Victoria is now located at Level 22, 2 Southbank Boulevard, Southbank.
Our offices in Brandon Park and 4 Riverside Quay, Southbank, have closed.
Southbank office
Level 22, 2 Southbank Boulevard
Southbank VIC 3006
- Open 8:30 am to 4:30 pm
- Monday to Friday
Freedom of Information request
Date: 21/05/2026 13:15
Controlled document
The currency and accuracy of this document cannot be guaranteed once printed or saved to a storage device. If in doubt, please check the ESV website for the current version.